A consultative sales person needs to be able to assess situations accurately, use judgement and build long term trust based relationships with clients. With an increasingly Global marketplace a clear focus on the customer is needed, (rather than pushing Products and Services). The consultant will solve problems and achieve results in "partnership" with customers. It is the difference between a supplier and a true business partner. Through Making the Link Business development programmes delegates will be able to generate trusting and collaborative relationships with their customers. The Modules incorporate aspects of The Human Element model and provide an accelerated learning experience for participants.

Part One: Emotional Intelligence and Business Development

• Pre-Course online Individual Effectiveness questionnaire
• Emotional intelligence in business development
• Initial impressions, and links to the criteria for effective behaviours
• Developing sustainable business relationships- Making the link to your business.

Part Two: Implementing changes in EI and Developing Sustainable Business Relationships

• Updates on business situations
• Business simulation and putting it into practice
• Using your EI to confidently develop commitment from clients and manage the process

Part Three: Measurement of Success

• Success updates, areas for improvement
• EI and advanced business development
• Using EI in negotiations

Making the link between training and business performance, whether you are new to sales or have years of experience, develop best practice,win and keep new customers. As a result of attending delegates will be able to deeply understand their customers and motivate commitment. This accelerated learning programme combines the skills and behavioural traits needed in today's increasingly competitive business-to-business sales. Between each module we recommend an implementation workshop to ensure that maximum value for business performance is realised. For more information please contact mike@makingthelink.co.uk